Return and Cancellation Policy
Replacement Policy
→ Mobile Torch Return and Exchange Policy offers you the option to return or exchange items purchased on https://www.mobiletorch.in . If there is a manufacturing defect in the product, in case of damage or a default product, we offer you a free replacement policy for damaged products. The damaged or default goods will be picked up by our logistics team and sent.
→ The product that is available in stock will be exchanged; otherwise, a refund will be given.
→ The product that is defective or damaged will be provided as a new product or 100% replacement, but there will be no refund.
→ If the customer has placed the wrong order and needs immediate replacement, they will have to return the order at their own expense and have to pay the courier charges for the replaced order.
→ If the customer gets the wrong product, they will get a replacement only in 7 days; after 7 days, the replacement policy will expire.
→ If a customer places a COD order and refuses to accept the order at the delivery time and gets returned to us without accepting the delivery, for such customers, if they place an order again, then they compulsorily have to place a prepaid order. A COD order will not be processed by us for the same customer because we bear the loss of two-way packing and courier costs, so in that case we have the complete right to cancel such an order
→ If customer place a Prepaid order and still refuses to accept the order at the delivery time, it gets returned to us without accepting the delivery and the same customer will place an order again, Then we will decide whether to process and dispatch their order or cancel their order
→ As per the company’s guidelines, a charge of ₹250 per order may apply to cover returns or refunds to the customer’s bank account as handling expenses. (₹250 Counted as Two ways Courier Cost, Packing Cost and Bank Charges)
→ For orders up to Rs. 1000, the courier charge would be Rs. 100.
→ In the case of diamond covers, we assure you from our side that we will send you a completely quality-checked product, but there are chances for diamonds to fall off in transit. So in that context, we are not at all responsible.
→ There is an added policy for any type of cover or accessory you purchase from our website that, if you want packing video from our side, we will provide you with a complete packing video of your order on your demand.
NOTE: As explained earlier, to be eligible for a free replacement, return, or refund of any item, the buyer must provide an authenticated unboxing video that can support the buyer’s claim. No replacement claim will be accepted without an unboxing video.
Cancellation Policy
→ You will not be able to cancel orders on Tempered glass, screen guards, etc.
→ As per the company’s guidelines, to bear the cost or expenses of material, labor charges, and packaging used in making the product, the above amount shall be recovered from the customer.
NOTE: Kindly attach an unboxing video to keep the process simple and hassle-free with your order ID and contact information. Send it to mobiletorch22@gmail.com
Please note that returns or replacements are valid only for manufacturing defects or default products.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at
Mobile Torch
2nd Floor, 20, Rupam Shopping Center, Nr. Ranna Park, Prabhat Chowk, Ghatlodia,
Ahmedabad-380061 (Gujarat), India
Or
Chat via WhatsApp: +91 9979892222 (Monday–Saturday, 10:30–6:30)
Mail us at: mobiletorch22@gmail.comIf a customer places a COD order and refuses to accept the order at the delivery time and gets returned to us without accepting the delivery, for such customers, if they place an order again, then they compulsorily have to place a prepaid order. A COD order will not be processed by us for the same customer because we bear the loss of two-way packing and courier costs, so in that case we have the complete right to cancel such an order.